Returns & Refunds

Due to the handmade and personalized nature of our products, we do not accept cancellations, returns, or exchanges.

Please carefully review all personalization, product selections, shipping information, and order details before completing your purchase. We are not responsible for errors or incorrect selections submitted at checkout.

ALL SALE ITEMS ARE FINAL SALE and are not eligible for returns, refunds, exchanges, or cancellations.

Damaged or Incorrect Items

We take great care in creating, inspecting, and packaging every order before shipment. However, once a package has been transferred to the shipping carrier, damage may occur during transit.

If your order arrives damaged, or if we made an error in producing your order, please contact us within 24 hours of delivery at hello@amoyknows.com.

All damage claims must be submitted via email. Claims sent through Instagram DM, social media, or text message will not be processed.

For Shipping Damage Claims

Please do not discard the product, box, or any packaging materials. To open and process a shipping damage claim, you must provide:

Clear photos of the outside of the package before opening, including any visible damage.
A clear close-up photo of the shipping label affixed to the package.
Photos of the inside of the package, clearly showing the original packing materials and how the item was packaged.
A full photo of the entire product.
Clear close-up photos of all damaged areas.

The damaged item and all original packaging must be retained. You may be required to return the damaged item in its original packaging using the return instructions provided by us.

All requested documentation is required to properly document and process a shipping damage claim. Missing documentation, discarded packaging, or failure to retain/return the damaged item may prevent us from being able to approve or complete a resolution.

Order Errors

If we made an error in producing your order, such as a misspelling that does not match the information submitted at checkout, please email us within 24 hours of delivery so we can review and resolve the issue.

We do not offer refunds, replacements, or exchanges for incorrect spelling, personalization, sizing, color, product options, shipping information, or other selections entered incorrectly by the customer at checkout.

Final Sale Items

ALL ITEMS PURCHASED DURING A SALE OR PROMOTIONAL EVENT ARE FINAL SALE.

Sale items are not eligible for cancellation, return, refund, or exchange unless the item arrives damaged in transit or we made an error in producing your order.

Thank you for supporting our small business. We truly appreciate your trust and take great care in creating, packaging, and shipping every order.